Bashir Bature Post
THIS IS COMPLETELY UNACCEPTABLE — AIR PEACE, WHAT KIND OF TREATMENT IS THIS?
Today, we arrived at Nnamdi Azikiwe International Airport, Abuja from Doha at about 2:30 PM. We had a confirmed Air Peace flight scheduled for 6:25PM from Abuja to Kano — approximately three and a half hours after our arrival.
To our absolute disbelief, when we went to board our flight, we were told that the flight had already departed by 2:50pm and was already in Kano.
I was like, How is this possible?
How can passengers who have arrived in Abuja hours before their scheduled flight be left behind and then simply told, “Your flight has gone”?
We immediately asked what is next ?They gave us 2 options;
1. We stay in Abuja (at our own expense) for 24 hrs and join their tomorrow 6:25pm flight. OR
2. We request a refund.
We immediately asked for a refund. Instead, we were told that because we booked through Wakanow, Air Peace would not refund us.
Fine. Then what exactly is Air Peace’s responsibility toward passengers who have been left stranded?
We were told:
❌ No refund.
❌ No hotel accommodation.
❌ No food or meal assistance.
❌ No transportation assistance.
The only option offered to us was to reschedule us for tomorrow at 6:25 PM — almost 24 hours later.
HOW IS THIS FAIR?
We are 10 passengers.
Just imagine transporting 10 passengers into Abuja City, paying for their one night stay in a hotel, dinner, breakfast for the next day, transporting them back to Abuja airport with their luggages the next day.
Air Peace expects 10 people to simply remain stranded at the airport for almost 24 hours, with our own money, without accommodation, without food, without transportation, and with absolutely no meaningful assistance from the airline.
Do they expect us to sleep at the airport?
Then we have to pay for:
* Hotel accommodation
* Food for 10 people
* Transportation into Abuja
* Transportation back to the airport tomorrow
* Additional expenses caused entirely by this situation
Who is going to pay for all of this ?
Their staff told me that an email was sent to every passenger at 4:22am notifying them of the change of time. I did NOT receive that email, I showed him my inbox, we were even airborne at the time (JED to DOH), so but even If I received this email, do they have the right to move back our flight without taking responsibility ? Do they even know our plans ? This is not fair at all.
AIR PEACE, THIS IS NOT HOW YOU TREAT PASSENGERS.
Why should 10 passengers bear hundreds of thousands of naira in additional expenses because of this situation?
This is not just about our group anymore. This is about how Nigerian passengers are treated.
We will be sharing this experience across social media and seeking clarification from the relevant consumer and aviation authorities.
Air Peace Nigeria Limited, we need answers. @airpeace